Customer Service

Customer Care

Skinbrands is committed to the manufacture and sale of safe, reliable, quality products, combined with uncompromising integrity in our customer care practices. 
We embrace and pass these values on to our customers along every step of the way – from helping you find the best product, to meet your beauty needs, to experiencing a seamless shopping experience. 

A Customer Service Representative is standing by to assist you with any questions, concerns, or purchasing needs you may have. Please do not hesitate to contact us.

Customer Care
Monday – Friday 
9am – 5.30pm GMT
Please click here to email us.

    If you have not received your order within 5 working days please contact us. From this contact date it will take up to 10 working days for a full investigation.

      Orders and Returns

    Goods are not offered on a sale or return basis. Please log into your account to view our returns policy.

    Send Returns to:
    Cosmeceuticals Ltd. 
    T/A Skinbrands
    The Pavilion
    Josselin Road
    Basildon 
    Essex
    SS13 1QB

    Reactions

    In the unlikely event that you feel you have had an adverse reaction to one of our products, please immediately discontinue use and if possible take a photograph of the reaction. Contact your place of purchase as soon as possible.