YOUR PERSONAL INFORMATION
We collect your personal information when you give it to us, via our website, or over the phone. We store the personal details you give us, such as your name, address, email address and contact phone number. This information helps us understand our customer interests, process orders, and improve our website. We also use it to email or post you any information you’ve requested about products. If you’ve opted out, we won’t. We will continue to process your information until you withdraw consent, or it is determined your consent no longer exists. You have the right to request a copy of the information we hold about you. You can do this by emailing [email protected]. We will not share your data with any third party, except for administrative purposes regarding our services, or where we are required to do so by law.
All of your information is kept on our secure servers in London, UK. Our storage methods meet the GDPR compliance requirement. Two of our trusted suppliers have access to your personal information:
Oversea Labs & TJR System Specialists (security audits, development & maintenance of our computer systems)
MailChimp (we use this to send emails to you)
Google (we use this to analysis website traffic)
WHAT DOES OUR WEBSITE GATHER/TRACK?
You can browse our website without entering any personal information. However, our website anonymously logs your IP address (which identifies your computer) and browser type (the computer programme you use to access the internet), to provide you with the best possible user experience. Every so often we analyse our IP address logs so that we can more effectively market our products and services to our website visitors.
WHAT DO COOKIES DO?
HOW TO REMOVE YOUR PERSONAL INFORMATION FROM OUR DATABASE
You can have your information removed from our database at any time – and stop receiving special offers and information from us – by unsubscribing from our emails. You can do this by emailing [email protected] or by writing to us at Skinbrands, The Pavilion, Josselin Road, Basildon, Essex, SS13 1QB. You can also contact us to correct or update any information we hold about you. If you feel there is a problem with the way we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO). For details visit www.ico.org.uk